Shipping, Returns & Refunds

Below are listed the other UK destinations where Crates Online cannot guarantee delivery. Please call 0844 8004451 to obtain a quote for these areas:

  • Channel Islands
    · Southern & Northern Ireland
    · Isle of Man
    · Scottish Highlands and Islands

For crate hire deliveries within other areas of mainland UK, we can offer next day delivery, which is priced according to the area of delivery. Any orders received prior to 3.00pm (Monday to Friday) will be dispatched on that day and delivered on the following working day. Orders placed during the weekend or after 3pm on Fridays will be dispatched on Monday and delivered on Tuesday.

For packaging deliveries within other areas of mainland UK, we offer next day delivery as standard, which is included in the price of bundle packs. Any orders received prior to 2.00pm (Monday to Friday) will be dispatched on that day and delivered on the following working day. Orders placed during the weekend or after 2pm on Fridays will be dispatched on Monday and delivered on Tuesday.

For all information on our crate hire returns policy please refer to the crate hire terms and conditions displayed at the checkout.

Refunds

Here at Crates On Line we are happy to give a full refund within seven days of your order date.

If you receive your items and then decide that you don’t need them unfortunately we will only be able to offer a refund for the additional weeks that you have paid for, as we will need to collect them from you and only charge you for the week and delivery of goods.